SIUC students seeking help for themselves or others, contact Saluki Cares!
Utility Telephone Numbers
Ameren Illinois (electric) → 888-789-2477
Clearwave (internet) → 877-293-2973
City of Carbondale Water Dept. → 618-457-3265
Parking / Towing
Parking pass decals are to be placed in the rear window of your vehicle. If your windows are tinted, place the decal on your front windshield so it is easily visible to the towing company. If a vehicle has been towed please do not call the office, that issue should be resolved with the towing company. Freedom Towing 618-713-4833
If you need an additional guest-parking pass, you can purchase a temporary one from our office at the rate of $1.00 per night. You are responsible for the actions of your guests. Any property damaged by tenants and/or their guests will be charged to the tenant and possible legal action will be taken.
Cable / Internet
Your internet is provided by Clearwave. If you experience technical difficulties, please contact them directly at 877-293-2973 (opt.2). If they cannot resolve your issue over the phone, they will send a tech to your apartment. Also, if Clearwave sends a tech who finds nothing wrong with their equipment or the wiring, but resolves the issue through “customer education,” you will be billed for the service call which is generally $35.00. You are responsible for keeping your appointment (you could be charged fees if not).